Refund Policy for Winners Club (Basumali.com)

Introduction

Thank you for choosing our online courses. We are committed to delivering high-quality digital learning experiences. Since our courses are delivered instantly upon enrollment and purchased through promo codes rather than traditional payment gateways, our refund and cancellation policy follows specific guidelines to ensure fairness and transparency.

By enrolling in any course, you agree to the terms mentioned below.

1. No Monetary Refunds

All courses purchased using promo codes, coupons, or access keys are non-refundable.
Since no direct payment is made through a payment gateway, there is no monetary transaction that can be reversed or refunded.

2. Promo Code Usage Policy

• Promo codes are single-use, non-transferable, and cannot be exchanged for cash.

• Once a promo code is redeemed and course access is granted, the transaction is considered final.

• Lost, expired, or misused promo codes cannot be reissued or refunded.

3. Course Access & Digital Delivery

• Upon redeeming a promo code, course access is provided instantly.

• Because digital content becomes accessible immediately, refunds, cancellations, or exchanges cannot be processed once access is granted.

4. Duplicate Enrollment

If you accidentally redeem two promo codes for the same course:

• You may request replacement access to a different course of equal or lesser value (if available).

• No monetary refund will be issued under any circumstances.

5. Technical Issues

We are committed to providing smooth access to all students.
If you face technical issues such as:

• Login problems

• Video streaming errors

• Course not loading

Please contact us immediately.
Technical issues do not qualify for refunds, but our support team will assist you until the issue is resolved.

6. Unauthorized Use of Promo Codes

If a promo code is redeemed without your permission:

• Report the issue within 24 hours.

• We will investigate and, if verified, may issue a new promo code.

• No cash refunds will be provided.

7. Course Quality Assurance

We strive to provide updated and valuable content. If you believe the course doesn’t meet the description:

• You may request a course switch, subject to availability and management approval.

• Refunds are not issued for dissatisfaction, as access is digital and non-returnable.

8. Expired Promo Codes

Promo codes must be used before their expiry date.

• Expired codes cannot be activated, replaced, or refunded.

• No extension will be provided unless stated in writing.

9. Changes to Courses or Policy

We may modify, update, or discontinue any course or promo code without prior notice.
The refund policy may also change, and the latest version will always be available on this page.

10. Contact Us

For any assistance regarding promo codes or course access, please contact:

Email: support@basumali.com
Phone: +91 93256 08291
Website: www.basumali.com

Last Updated on 18th November 2025